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EHR Personalization Creates Positive Experience

| June 23, 2023 | By
happy female doctor working on her tablet

A recent article in Healthcare IT News highlighted an interesting study on the successful use of electronic health records (EHRs). KLAS Research reviewed the feedback of 3,061 highly satisfied clinicians collected between December 2021 and December 2022, and calculated overall "Net EHR Experience Scores" (NESS) numbers.

On average, the scores of these highly satisfied users were twice as high as the average clinician scores. Additionally, researchers found that highly satisfied EHR users were:

  • 3.8 times more likely to agree or strongly agree that initial training prepared them well to use the EHR.
  • 6.6 times more likely to agree or strongly agree that their organization implemented the EHR well.
  • 1.8 times more likely to have a highly personalized EHR.

The study determined EHR personalization to be the top success factor for EHR satisfaction. That makes perfect sense, since one of the main problems with legacy EHR systems is their monolithic architecture. These EHRs were developed from billing systems, rather than being designed for the delivery of care. They can’t be configured to meet the personalization needs of local caregivers.  

Juno EHR takes an entirely different approach. It has been designed with open architectures, the reverse of all-inclusive and inflexible systems. Juno EHR is United States Core Data for Interoperability (USCDI) compliant right out of the box. The USCDI is a standardized set of health data classes and constituent data elements for nationwide, interoperable health information exchange.  

The low-code/no-code design of Juno EHR means it can be tailored for the specific work processes of healthcare organizations. This is exactly what the study showed is so powerfully correlated with user satisfaction. Staff at the point of care can move away from managing servers and personalize their EHR for every user role, program, patient type, and regulatory requirement necessary.

When the technology can be dictated by the specific healthcare workflow, rather than the other way around, the results are incredible. When providers felt the EHR followed the workflows of their specialty they were 25 times more satisfied, according to the study results.

There was one finding in the report that we at Juno Health view with some healthy skepticism. One of the success factors reported by the study was “personal initiative”:

"This includes proactive efforts by the clinician to learn the EHR and seek help when they have questions."

That sounds perilously close to blaming the user for problems caused by a rigid, hard to use EHR system. While providers obviously need to be professional about the requirements of their position, they should be enabled–not encumbered–by technology. 

This has already happened in so many other industries, and it needs to happen in healthcare. Next-generation technology like Juno EHR will keep EHR satisfaction scores high and enable providers to focus more on their mission of patient care. 

Please contact us here to learn more how Juno EHR can reduce clinician burnout and staffing bottlenecks in ways that transform how your clinical teams customize their workflows and deliver patient care.