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6 Questions to Ask Before Choosing a New EHR

| June 7, 2023 | By
Essential Questions to Ask When Researching a New EHR
a doctor raising her hand to ask about new EHR options

Choosing the right electronic health record (EHR) system is a pivotal decision for any healthcare provider. A carefully selected EHR can dramatically improve the efficiency and quality of care delivery; a poor choice can lead to wasted resources, frustrated staff, and dissatisfied patients. The process of EHR selection must be approached with careful thought, research, and understanding of your healthcare practice's needs.

The Basics of EHR Selection

Before diving into the selection process, it's essential to understand your practice's needs and the various types of EHR systems available. Different systems are designed to meet different specialties’ unique requirements, so a thorough needs assessment is an integral first step.

The impact of an EHR on healthcare delivery is far-reaching, affecting everything from patient scheduling to billing, order entry, and decision support. When selecting an EHR, you must also consider the potential benefits and challenges that could come with implementation.

The decision-making process becomes simpler if you ask the right questions.

Key Questions to Ask About an EHR System

With so many options available, it's vital to know the right questions to ask potential EHR vendors to ensure their system fits your specific needs. To help you navigate this process, we have compiled a list of six essential questions to ask about an EHR system.

1. What Are the Functionalities and Capabilities of the EHR?

Start by evaluating the EHR's core functionalities, such as data entry, order entry, and decision support. Make sure the system can effectively handle the unique functions your practice requires. An excellent EHR should provide streamlined workflows, enhance clinical decision-making, and offer easy-to-use patient portals.

2. How Does Your EHR Solution Support Interoperability?

Interoperability—the ability of health IT systems to exchange and make use of patient data—is critical in modern healthcare. True interoperability extends beyond basic information exchange, allowing seamless integration of patient data across all systems in use.

Check if your potential EHR integrates well with other systems like pharmacy, lab, and radiology, supporting streamlined and coordinated patient care.

3. How User-Friendly Is Your EHR?

Usability is a critical factor to consider when choosing an EHR system. A user-friendly interface encourages adoption, reduces the chances of user errors, and improves staff satisfaction. Ask about how the EHR vendor supports training and orientation to ensure smooth adoption of the system.

4. What Level of Customer Support Is Provided During and After Implementation?

Vendor support plays a significant role in the successful implementation and use of the EHR system. Look for vendors who provide comprehensive training, timely technical assistance, and long-term partnership. Post-implementation support is crucial because you'll likely need assistance as you adjust to the system and navigate any unexpected challenges.

5. What Is In Place to Ensure Your EHR Is Secure?

Data security is paramount in healthcare. It’s a good idea to inquire about the vendor's security measures to protect patient information. The system should be compliant with regulations like HIPAA and have robust security features to prevent data breaches.

6. What Is the Cost of Implementation, and Are There Ongoing Costs?

The cost of an EHR system is more than just the purchase price. You'll also need to consider implementation costs, training expenses, maintenance fees, and potential costs for future upgrades. Ask the vendor to provide transparent pricing for both the initial setup and ongoing costs, as well as any foreseeable upgrades required down the line.

Transforming EHR Selection into a Strategic Opportunity for Your Healthcare Practice

Choosing an EHR system can seem like a daunting task, but by taking a strategic approach, you can turn this into an opportunity for your healthcare practice to innovate and improve.

The process begins with understanding your specific needs, from the functional capabilities required to the level of usability and vendor support you'll need. Interoperability and data security are non-negotiables in today's interconnected and sensitive healthcare environment, and a transparent conversation about costs will prevent unpleasant surprises down the road.

By asking these six critical questions during your EHR selection process, you’ll be better equipped to make a confident, informed decision that will benefit your practice in the long run. Remember, the perfect EHR system is not just a software tool; it's a strategic asset that can help you deliver better patient care and streamline your operations.

Still uncertain about making a decision? The team at Juno Health is always here to assist you. We're more than just a technology vendor—we're a partner invested in your success. Reach out today to explore how our state-of-the-art EHR solutions can meet your unique needs and drive your practice forward.