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Three With a SME: Advancing EHR Personalization with Ashley Lee, Program Manager at Juno Health

| February 26, 2024 | By
Three With a SME logo with Ashley Lee photo and job title

Ashley Lee, Program Manager at Juno Health, recently sat down with the Juno Health blog editorial team to share her insights around new capabilities within Juno EHR that advance the personalization required to adapt to today’s unique caregiver needs. 

In the following Q&A, Ashley discusses how the personalization Juno EHR’s Build-a-Module provides allows care organizations to stand up new ancillary departments without vendor involvement, while also keeping up with changing regulatory requirements. 

The following has been edited for length and clarity.


Q: Tell us about the personalization challenges that come with using traditional EHRs. 

Lee: One primary issue that often arises when EHR personalization is not an option is the need to rely on a software vendor to achieve these capabilities. This often-cumbersome process involves submitting a ticket and enduring potentially lengthy delays, ranging from days to even months – particularly if users need to wait until the next software release.

On top of this, even when personalization features are available, they can be excessively difficult to manage. For example, large EHR vendors often require specific certifications for utilizing their personalization tools. As a result, care organizations frequently need to hire certified professionals solely to execute these modifications.

It's not merely a matter of unavailability of personalization capabilities. There is also the challenge of the complexities that demand specialized expertise to make EHR personalization happen. In contrast to these challenges, platforms like Juno EHR offer intuitive, user-friendly personalization tools that simplify the process into a drag-and-drop interface that is accessible to all.


Q: Please tell us about the Build-a-Module feature of Juno EHR and how it addresses these personalization challenges.

Lee: Absolutely. Juno EHR's Clinical Content Builder addresses these challenges with Build-a-Module, one of the latest integration tools that makes EHR personalization a true reality.

Through the Clinical Content Builder, our users can create documentation templates, such as notes and flow sheets to enhance overall workflows. Build-a-Module was designed to construct tailored modules that use these personalized documentation templates to create a streamlined workflow that includes a splash screen with key patient information available at a glance for specific departments within a care facility.

With a user-friendly interface for quick data selection through drag-and-drop functionality, the display information is relevant only to patients within a specific department. Users can choose to view data for ambulatory or inpatient care, or both, depending on their needs. Additionally, they can select from a range of data widgets, or ‘objects,’ to include on the screen, such as recent labs, consult orders, or notes. The flexibility extends to arranging these objects as desired.

Clinical Content Builder effectively addresses personalization challenges we discussed earlier, while Build-a-Module streamlines the creation of department-specific interfaces. This goes beyond merely customizing documentation templates, as it enables the dynamic construction of departmental structures and the splash screens I previously mentioned.


Q: What’s the future look like when it comes to truly personalized/customizable HIT solutions? 

Lee: One of the prevailing buzzwords in the industry right now is 'low-code, no-code.' This concept aligns closely with where Juno EHR is headed – as we're either trending towards this or have already achieved it.

Essentially, it minimizes the need for extensive development once the EHR is operational. Whether it's adjusting workflows, modifying documentation, or updating splash screens, these changes are configurable rather than requiring significant development efforts.

Additionally, if there's a need to introduce new information presented in a specific manner, we can develop reusable objects that seamlessly integrate into the application, expanding our widget or object library. This approach emphasizes the ease of making changes without extensive development, which fully aligns with this new 'low-code, no-code' approach. 


Juno Health will be showcasing a wide-range of key innovations that enhance the user experience through personalization within its Juno EHR solutions at the upcoming HIMSS24 in booth 1161. In addition, please contact the Juno Health team here to learn more about our flexible, intuitive solutions that advance EHR personalization.