Electronic health records (EHRs) open up a world of efficiency by combining advanced features and capabilities that tie the entire care journey together. But that’s just part of the equation. Make your software investment count for more by providing the relevant support clinicians need.
Untangle the connection between user experience and technology barriers, and see how tailored support can drive adoption during your EHR implementation. We’ll provide the tools you need to give clinicians confidence in your new software.
How Does User Experience Impact EHR Adoption?
Clinicians are more likely to embrace an EHR if it feels intuitive and support is readily available. A smooth experience and introduction to the software builds trust in a number of ways because users know they’re never alone.
- Champion support and peer advocacy: Clinical champions bridge the gap between IT goals and clinical realities, while peers work together to troubleshoot issues in real time.
- Diverse training formats: Self-paced and live training accommodate different schedules and learning styles while connecting workflow actions to patient care.
- Responsive, high-availability support: Immediate solutions for technical issues that may otherwise discourage adoption reduce downtime to ensure swift patient care.
What Barriers Stop Clinicians from Adopting an EHR?
When technology doesn’t align with clinical realities, would-be users may try to avoid it. Clinicians resist EHR adoption when it doesn’t seem like it will pay off.
- Navigating the EHR feels like an obstacle course: Clinicians revert to paper charting or switch to hybrid workflows, creating dangerous gaps in patient records and disrupting information exchange.
- Workarounds compromise data integrity: Rigid configurations force users to invent shortcuts to get through a workflow, compromising data standardization and bypassing critical safety checks.
- Frustration drives stress and turnover: Poor EHR usability is the leading cause of clinician burnout, causing friction that lowers morale instead of easing workloads.
- Clinicians resist updates and new features: A difficult EHR implementation leaves clinicians skeptical of future changes, especially if they don’t understand the potential benefits.
What Can My Organization Do to Improve EHR Adoption?
To drive adoption among clinicians, healthcare organizations should put EHR support at the core of the implementation process. From communicating prelaunch through going live and beyond, follow guiding principles to meet clinician needs and get them on board.
1. Provide Proactive Support to Anticipate User Needs
Shift from a reactive break/fix mentality to predicting and developing solutions to user problems before they even happen. Redefine your support model via continuous system monitoring and regular check-ins to identify and resolve friction points sooner:
- Ensure the EHR is functioning properly
- Check user proficiency and identify training needs
2. Create Specialty-Specific Training and Workflows
A one-size-fits-all setup and training model doesn’t take unique needs into account. Tailor the system and onboarding support for specific roles and daily tasks to improve user adoption.
- Develop training and support materials dedicated to clinicians
- Personalize clinician workflows for specific patient populations
3. Follow Predefined Change Management Plans
Make it easier for clinicians to navigate your EHR implementation by instituting a structured change management plan. This is valuable because it puts a face behind the switch and holds leadership accountable to the organization, making them responsible for:
- Providing clear communication
- Outlining EHR benefits
- Fostering buy-in
4. Enable Continuous Optimization
As the initial EHR implementation wraps up, support its evolution and further adoption by understanding what matters to clinical users. Make it easy for clinicians to suggest improvements, so they feel heard, valued, and directly involved in the work systems they rely on.
- Establish feedback loops
- Incorporate industry best practices
How Does Juno EHR Streamline User Adoption?
Juno EHR is made BY clinicians FOR clinicians to work their way, minimizing workarounds, bottlenecks, and concerns about switching technologies. Our award-winning software is built on a foundation of interoperability and personalization to ease everyday workflows and improve care delivery.
24/7/365 Support
If you need assistance, we’re always available. Clinicians have access to support throughout their entire EHR implementation, so questions and technical hiccups don’t stifle patient care. And because experts are available around the clock, night shift workers and weekend staff receive the same level of support as day staff.
100 Percent U.S.-Based
Support teams are located domestically to collaborate with healthcare organizations around the country. Juno EHR provides a seamless experience to build rapport and promptly resolve issues, keeping your needs in mind:
- Close language and cultural barriers
- Follow regional healthcare regulations
100 Percent Juno Health Employees
Juno Health spearheads all EHR support to provide reliable expertise from individuals who care about your success. Our team shares deep product knowledge and assumes accountability to set you on the right track.
- No third-party vendors
- Access to clinical experts and developers who built the EHR
Simplify EHR Adoption with Juno EHR
Struggling with EHR software—from a clunky user experience to poor training—is a tale as old as time for clinicians, but you can change this by pairing a tailored solution with support options that actually suit your team.
Juno EHR paves the way forward with an industry-leading EHR that’s easy to adopt and tackles clinician burnout. Trust our experts to help yours.
Questions about how Juno EHR can serve your clinicians? Get in touch to discuss the software’s capabilities and get your team on board!
