Electronic health records (EHRs) open up a world of efficiency by combining advanced features and capabilities that tie the entire care journey together. But that’s just part of the equation. Make your software investment count for more by providing the relevant support clinicians need.
Untangle the connection between user experience and technology barriers, and see how tailored support can drive adoption during your EHR implementation. We’ll provide the tools you need to give clinicians confidence in your new software.
Clinicians are more likely to embrace an EHR if it feels intuitive and support is readily available. A smooth experience and introduction to the software builds trust in a number of ways because users know they’re never alone.
When technology doesn’t align with clinical realities, would-be users may try to avoid it. Clinicians resist EHR adoption when it doesn’t seem like it will pay off.
To drive adoption among clinicians, healthcare organizations should put EHR support at the core of the implementation process. From communicating prelaunch through going live and beyond, follow guiding principles to meet clinician needs and get them on board.
1. Provide Proactive Support to Anticipate User Needs
Shift from a reactive break/fix mentality to predicting and developing solutions to user problems before they even happen. Redefine your support model via continuous system monitoring and regular check-ins to identify and resolve friction points sooner:
A one-size-fits-all setup and training model doesn’t take unique needs into account. Tailor the system and onboarding support for specific roles and daily tasks to improve user adoption.
Make it easier for clinicians to navigate your EHR implementation by instituting a structured change management plan. This is valuable because it puts a face behind the switch and holds leadership accountable to the organization, making them responsible for:
As the initial EHR implementation wraps up, support its evolution and further adoption by understanding what matters to clinical users. Make it easy for clinicians to suggest improvements, so they feel heard, valued, and directly involved in the work systems they rely on.
Juno EHR is made BY clinicians FOR clinicians to work their way, minimizing workarounds, bottlenecks, and concerns about switching technologies. Our award-winning software is built on a foundation of interoperability and personalization to ease everyday workflows and improve care delivery.
If you need assistance, we’re always available. Clinicians have access to support throughout their entire EHR implementation, so questions and technical hiccups don’t stifle patient care. And because experts are available around the clock, night shift workers and weekend staff receive the same level of support as day staff.
Support teams are located domestically to collaborate with healthcare organizations around the country. Juno EHR provides a seamless experience to build rapport and promptly resolve issues, keeping your needs in mind:
Juno Health spearheads all EHR support to provide reliable expertise from individuals who care about your success. Our team shares deep product knowledge and assumes accountability to set you on the right track.
Struggling with EHR software—from a clunky user experience to poor training—is a tale as old as time for clinicians, but you can change this by pairing a tailored solution with support options that actually suit your team.
Juno EHR paves the way forward with an industry-leading EHR that’s easy to adopt and tackles clinician burnout. Trust our experts to help yours.
Questions about how Juno EHR can serve your clinicians? Get in touch to discuss the software’s capabilities and get your team on board!