Launching new electronic health record (EHR) software is one of the biggest projects for any healthcare organization. Between the months of effort and the investment behind it, you don’t want to end up with a solution that’s ineffective.
The key is implementing EHR training to ensure productivity and elevate patient care. Simplify your EHR for every user. Explore firsthand perspectives on what makes EHR training successful, with key insights to inform your approach. Plus, we’ll share our must-follow tips for your EHR training strategy.
If your team doesn’t understand the reason for the change or the new EHR’s benefits, they likely won’t be in a rush to use it. But organized and relevant training gives them the tools they need.
EHR training is designed to help all healthcare workers understand the value the new software will bring to their daily tasks. And trainers can’t stick to a one-size-fits-all approach. Those leading the charge need to understand employees’ workflows to adapt existing processes to the new EHR and provide seamless training so team members know how the software will help them.
Simply setting up and launching new software for your organization isn’t an option. EHR training sets the stage for long-term success, keeping everyone working uniformly and able to support one another.
People who work across departments—administrative, clinical, and so on—struggle to work with and configure modules in most EHRs because the system works uniquely by role. Think about it: If, say, revenue cycle and registration modules are too dissimilar, you’ll need expert staffers in those areas of configuration to help others.
Fortunately, some EHRs break this mold to support any role. Juno EHR follows a consistent, hierarchical structure that enables any function area to help configure another—even if that means nonclinicians setting up clinical pieces. Such a high degree of configuration and onboarding consistency across disciplines and modules is what makes Juno EHR shine.
“No one said it would be easy—only that it would be worth it.” Implementation and training can be difficult when staff members raise questions about functionality or simply turn their noses up at the change.
One of the biggest challenges is helping facilities understand the demands of a new EHR’s setup, configuration, and implementation. Drive this point home and give users a peek under the hood by showing the functionality as you work through the configuration. For instance, if you’re configuring a scheduling module, open it up to show end users exactly how it will work while it’s being set up.
For better or worse, staffers are used to doing things in specific ways, and they aren’t always jazzed about workflow changes. Show them how a new system benefits them directly. Establishing a comprehensive training program can earn buy-in and increase adoption by simplifying the learning curve and exposing new efficiencies.
Administrative and clinical teams often don't realize that the EHR operates in one big cycle—and each action impacts everything else. Take revenue cycle administrators, for instance. Each activity, including admitting a patient, clinical processes, and the revenue cycle, is integrated. Interdependencies exist across the board, and training must show how the pieces come together.
Bringing clinical, administrative, and revenue cycle teams together on the front end of the implementation process is much easier said than done. Still, you’ll have an edge if you can manage it. Remember, everything is connected in a unified system, and better collaboration could prevent backend issues, such as claim rejections.
Set the stage for widespread EHR adoption and effective training. Follow a few best practices, such as explaining your “why” and meeting learners on their terms, to support your EHR training efforts.
Appoint leaders and project champions to build trust in the new way of working. Roll out training well before the go-live date to allow users to adjust and experiment in a low-stakes environment.
Get hands-on with role-based training and workflows. Consider scenario-based sessions about charting and e-Prescribing for clinicians, role-specific walkthroughs on scheduling and claims processing for administrators, and deep dives into configuration and even vendor certification for IT staff.
Support every user’s learning style—and their busy schedule. Offer a full range of EHR training media, such as peer-led sessions, webinars, videos, and self-paced modules.
During onboarding and after going live, allow users to practice with the EHR and ask questions. Your super users who understand both the technical side of the EHR and its workflows can even provide peer coaching.
Monitor how staffers navigate the system to ensure your training works and adjust it to support their daily activities, if necessary.
Juno EHR offers the best combination of robust software capabilities and ease of use. Because of its cohesiveness, staff often learn to use it quicker than other software solutions. Give your healthcare organization all the functionalities of other systems without the headaches.
Juno EHR has a user-friendly, logical system that simplifies training. Forget about logging into multiple modules to handle specific tasks. Bring it all together under one hood. Juno EHR’s screen flows are intuitive from one module to the next, helping your team get acclimated and remain efficient day after day.
Launch an EHR that’s simple to use across your organization and ensure your implementation success. Reach out for a personalized overview to see how Juno EHR could work for you.